Girard Warranty Resources
WARRANTY UPDATES EFFECTIVE APRIL 1, 2015
G-2000, NOVA, NOVA II, ELITE, G-2085, G-5000, G-1500, VISION, ULTRA, ULTRA-SHADE & ULTRA-SLIDE
Parts Warranty - Two Year Limited
Electronics Warranty - Two Year Limited
Fabric Warranty - Two Year Limited
Labor Warranty - One Year Limited
Freight Warranty - One Year Limited
All replacement parts, electronics, and fabrics will continue to be warranted by Girard Systems for the remainder of the original warranty. All purchased replacement parts, electronics, and fabrics carry a one (1) year replacement warranty and a ninety (90) day labor and freight warranty.
The awning, fabric, motor and electronics will be warranted for a period of two (2) years from original date of purchase, regardless of the original owner.
All warranty claims must be submitted to Girard Systems by written notification. Girard Systems will repair or replace any part that is not operating as specified due to a parts defect or normal wear and tear in the allotted warranty period. However, Girard Systems will not warranty items damaged due to neglect, misuse, or failure to adhere to the operating and installation instructions included in the products’ manuals. This warranty will not be applicable if the awning has been altered or repaired by any individual that is not an authorized service agent of Girard Systems.
Girard Systems does not warrant that the awning meets the requirements of any laws or regulations of any county, state, municipality or other jurisdiction. The purchaser assumes all risks and liability whatsoever resulting from the use thereof.
EXCEPT AS SPECIFICALLY PROVIDED HEREIN, GIRARD SYSTEMS MAKES NO WARRANTY OR REPRESENTATION, PROMISE OR GUARANTEE, EITHER EXPRESSED OR IMPLIED, WITH RESPECT TO ITS AUTOMATIC LATERAL ARM AWNING SYSTEM, INCLUDING ITS QUALITY, PERFORMANCE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ONE, OTHER THAN THE CEO OF GIRARD SYSTEMS, IS AUTHORIZED TO MAKE ANY MODIFICATIONS OR ADDITIONS TO THIS WARRANTY. IN NO EVENT SHALL GIRARD SYSTEMS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE AWNING SYSTEM. IN NO EVENT SHALL GIRARD SYSTEMS' AGGREGATE LIABILITY HEREUNDER, IF ANY, EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE AWNING SYSTEM.
Girard Systems awnings may be operated in light wind and rain conditions, however, when periods of heavy rain and/or wind are expected or you leave the awning unattended, the awning should be closed. DAMAGE CAUSED BY WIND AND RAIN IS NOT COVERED BY WARRANTY.
All awnings must also be closed prior to moving the vehicle for any reason. As an extra safety precaution a visual check that the awning is fully closed is required. DAMAGE CAUSED BY FAILURE TO COMPLY WITH THESE INSTRUCTIONS IS NOT COVERED BY WARRANTY.
For all returns, please contact Girard systems Warranty and Returns Department Monday thru Friday 7:30am to 4:00pm PST at 1.800.382.8442. A “Return Goods Authorization” number must be obtained for all returned goods. You will use this RGA# as reference for all returns, and warranty claims. All returns must have the RGA# clearly marked on the packaging and on all shipping documents. All freight costs for returned goods shall be prepaid by the purchaser. All freight costs for returned goods considered under warranty for defects, etc. will be reimbursed to the purchaser. Girard Systems will not pay for expedited freight in any circumstance. All products are built to customer specifications therefore all returned goods must have prior authorization (RGA#). Goods that can be re-stocked are subject to a 20% restocking fee, this will be reflected in any credit due. Items that have custom powder coating, custom painting, special order fabric and any anodized parts are non-returnable.
Warranty Parts and Labor Claims
All service, repair work, and returns must have prior authorization from Girard Systems to be eligible for reimbursement. Please obtain an RGA#, as instructed above, for all warranty, parts, and labor claims. All claims can be tracked by referencing this RGA#.
WARRANTY PARTS – All warranty parts to be returned will be tracked by their RGA#. Girard Systems does not always require warranted parts to be returned, this is at the sole discretion of the Warranty and Returns Department. All replacement parts will be sent at no charge via ground delivery. All parts requested to be sent expedited will be at the expense of the purchaser. In the case a warranted part requires a credit in lieu of replacement; a credit will be issued in the amount of the original purchase price. In most cases returned good credits will be issued, or sent within thirty (30) days on receipt of claim paperwork or returned parts.
LABOR CLAIMS – All labor claims are subject to either time guidelines or flat rate according to the specific service performed. All labor claims must have a repair order to be processed. This repair order must include; a description of all labor performed, hourly labor rate, all returned parts and an RGA#. In most cases labor claims will be issued within thirty (30) days of receipt.
Freight Damage Procedure
ALL CONCEALED DAMAGE MUST BE REPORTED WITHIN 5 DAYS OF RECEIPT
ANY SHORTAGE TO AN ORDER MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT
Any visible damage to a shipment must be reported immediately. Please contact the freight carrier and then report damage to Girard Systems. If possible, please photo document any damaged items. Please retain original packaging for any damage returns. Replacement items may need to be ordered depending on the extent of loss or damage. In the event that a shipment is refused due to damage please file a claim with the carrier. The carrier will then return the items to Girard Systems. Please contact Girard Systems immediately for replacement goods.